Buffalo Trail Cabins, Treehouses & Resort ("Buffalo Trail," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using buffalotrailcabins.com or making a reservation with us, you agree to the terms of this policy.
Information We Collect
Information you provide
- Reservations & bookings. Name, email, phone, mailing address, billing details, party size, dates of stay, and any preferences or accessibility needs you share.
- Contact forms & calls. Anything you send through our contact form, by email, by text, or over the phone.
- On-property registration. Driver's license, vehicle/trailer information, ATV and SXS rental waivers, and emergency contact info.
Information collected automatically
- Website usage. IP address, browser type, device, referring page, pages visited, and timestamps.
- Cookies & analytics. We use cookies and similar technologies to remember preferences and measure how the site is used (for example, Google Analytics).
Information from third parties
We receive booking and payment details from our reservation provider (ResNexus), our restaurant ordering provider (Cake), and payment processors when you book online or place an order.
How We Use Information
- Process reservations, payments, deposits, and refunds.
- Communicate about your stay, check-in instructions, weather, trail conditions, and important property updates.
- Operate and improve our website, restaurant, and rental operations.
- Send occasional marketing about events, specials, and seasonal openings — only if you opt in. You can unsubscribe anytime.
- Comply with legal obligations, enforce our Terms, and protect the safety of our guests, staff, and property.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us run the business — reservations (ResNexus), payments, email delivery, restaurant ordering (Cake), analytics, and hosting. They may only use it to perform services for us.
- Law enforcement or authorities when required by law or to protect the rights, property, or safety of guests, staff, or the public.
- Successors in connection with a merger, sale, or transfer of all or part of our business.
Cookies & Tracking
Cookies are small files stored by your browser. We use them to:
- Keep the site working (essential cookies).
- Understand how visitors use the site (analytics).
- Remember preferences such as theme or recently viewed cabins.
You can control cookies in your browser settings. Disabling them may affect site functionality.
Your Choices
- Access & corrections. Contact us to review or correct information we have about you.
- Email opt-out. Use the unsubscribe link in any marketing email or reply asking to be removed.
- Do Not Track. Some browsers send Do Not Track signals. We currently treat all visitors consistently and do not respond to those signals.
Children's Privacy
Our website is intended for adults booking lodging or dining. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us and we will delete it.
Data Security
We take reasonable steps to protect personal information. Payment data is handled by PCI-compliant processors. No system is 100% secure, however, and we cannot guarantee absolute security.
Third-Party Links
Our site links to third parties — ResNexus for bookings, Cake for restaurant ordering, mapping providers, and social media. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any changes. Continued use of our site or services after an update constitutes acceptance.
Questions?
Buffalo Trail Cabins, Treehouses & Resort
190 Buffalo Trail · Bluefield, WV 24701
Phone: (304) 324-3204